Book a conversation
Menu

From a question at the open day to a conversation

The agent answers questions from established knowledge and passes a good request on to a person. Illustration on demo data.

Process flow of the demo

Open day to the week after

Step 1 · Open day, 11:05The question
Step 2 · 11:06Outside the knowledge
Step 3 · 11:07Request
Step 4 · The Tuesday afterFollow-up
VisitorBrings in the question or the signal
AI worksDoes the work in the systems
Person decidesTakes the decision
In the system and evidenceRecords what happens
  1. 1.1VisitorVisitor: can the programme be followed part time?
  1. 1.2AI worksYes, two evenings a week, starting in February and in September.
  1. 1.3In the system and evidenceSource: Programmes page, part time
  1. 2.1VisitorIs an exemption possible for a previous programme?
  1. 2.2AI worksThe study adviser assesses that. Would you like a meeting to be requested?
  1. 3.1AI worksFollow-up asked: name, email address and preferred start date
  1. 3.2In the system and evidenceRequest passed to the study adviser
  1. 4.1Person decidesStudy adviser calls back and assesses the exemption
  1. 4.2In the system and evidenceOverview: every question, the answer and what was passed on

  1. 1The questionOpen day, 11:05

    1. 1.1VisitorVisitor: can the programme be followed part time?
    2. 1.2AI worksYes, two evenings a week, starting in February and in September.
    3. 1.3In the system and evidenceSource: Programmes page, part time

  2. 2Outside the knowledge11:06

    1. 2.1VisitorIs an exemption possible for a previous programme?
    2. 2.2AI worksThe study adviser assesses that. Would you like a meeting to be requested?

  3. 3Request11:07

    1. 3.1AI worksFollow-up asked: name, email address and preferred start date
    2. 3.2In the system and evidenceRequest passed to the study adviser

  4. 4Follow-upThe Tuesday after

    1. 4.1Person decidesStudy adviser calls back and assesses the exemption
    2. 4.2In the system and evidenceOverview: every question, the answer and what was passed on
NowIn the system and evidence4.2Overview: every question, the answer and what was passed on
What it does, what you get and the evidence
What it does
An agent answers visitors' questions from your own information, asks follow-up questions where needed and passes a request with the right details to the right person.
What you get
An agent on your information, with limits on what it answers and an overview of the requests passed on.
Evidence
The overview: every question, the answer and which requests were passed on.
Example
A training institute puts the agent at the open day and on the site. It answers questions about admission and fees, and passes a request for a meeting with name, programme and question to the study adviser.