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One question, one answer, one source

Engineers ask in plain language and get the answer with the paragraph attached. What is not in the documents is not made up. Illustration on demo data.

Process flow of the demo

A working day and a new version

Step 1 · 08:10, engineer on siteThe question
Step 2 · 08:11Follow-up
Step 3 · 11:40No answer
Step 4 · End of the monthNew version
EngineerBrings in the question or the signal
AI worksDoes the work in the systems
Person decidesTakes the decision
In the system and evidenceRecords what happens
  1. 1.1EngineerWhat is the warranty period on a heat pump?
  1. 1.2AI worksSearched: 214 documents
  2. 1.3AI worksFive years on the compressor, two years on the other parts.
  1. 1.4In the system and evidenceSource: Warranty terms 2026, section 4.2, page 7
  1. 2.1EngineerDoes that also apply if the customer bought the pump themselves?
  1. 2.2AI worksYes, provided it was installed by a certified installer.
  1. 2.3In the system and evidenceSource: Warranty terms 2026, section 4.5
  1. 3.1EngineerWhat does a replacement compressor cost?
  1. 3.2AI worksThat is not in the documents, so no answer follows.
  1. 3.3In the system and evidenceQuestion passed to the back office
  1. 4.2AI worksTest list rerun: twenty questions with expected answer and source
  1. 4.3Person decidesQuality officer reviews the deviations and releases the version
  1. 4.1In the system and evidenceNew warranty terms loaded
  2. 4.4In the system and evidenceTest report kept per version

  1. 1The question08:10, engineer on site

    1. 1.1EngineerWhat is the warranty period on a heat pump?
    2. 1.2AI worksSearched: 214 documents
    3. 1.3AI worksFive years on the compressor, two years on the other parts.
    4. 1.4In the system and evidenceSource: Warranty terms 2026, section 4.2, page 7

  2. 2Follow-up08:11

    1. 2.1EngineerDoes that also apply if the customer bought the pump themselves?
    2. 2.2AI worksYes, provided it was installed by a certified installer.
    3. 2.3In the system and evidenceSource: Warranty terms 2026, section 4.5

  3. 3No answer11:40

    1. 3.1EngineerWhat does a replacement compressor cost?
    2. 3.2AI worksThat is not in the documents, so no answer follows.
    3. 3.3In the system and evidenceQuestion passed to the back office

  4. 4New versionEnd of the month

    1. 4.1In the system and evidenceNew warranty terms loaded
    2. 4.2AI worksTest list rerun: twenty questions with expected answer and source
    3. 4.3Person decidesQuality officer reviews the deviations and releases the version
    4. 4.4In the system and evidenceTest report kept per version
NowIn the system and evidence4.4Test report kept per version
What it does, what you get and the evidence
What it does
The organisation's own documents become searchable. The AI answers only from those documents and names the document and page with every answer. If it is not in there, it says so.
What you get
A knowledge base on your documents, with access per role and a list of questions on which the answers are tested.
Evidence
The test list: twenty questions with the expected answer and source, rerun after every change.
Example
An installation company with 60 engineers searches work instructions and warranty terms every day. An engineer asks on a phone what the warranty on a heat pump is and gets the answer with the paragraph attached.